Refund Policy

Before reading the full policy, here is the short version:

• Subscriptions are billed monthly. You can cancel any time — access continues until the end of the billing period.
• We do not offer refunds for partial billing periods as a general rule.
• We do offer refunds if you were charged by mistake, experienced a significant technical failure on our end, or are a first-time subscriber within 48 hours.
• Contact us within 7 days of the charge if you believe there was an error — we will always review it fairly.
• Questions? Email support@bronsik.cloud

Bronsik offers the following paid plans, billed monthly in advance through LemonSqueezy:

• Pro Plan — Monthly subscription. Includes expanded voice usage, avatar access, and all standard features.
• Max Plan — Monthly subscription at a higher tier. Includes the highest usage limits, avatar access, and the Memory feature.

All prices are displayed in USD at checkout. Your subscription renews automatically on the same date each month until you cancel.

You may cancel your subscription at any time from Settings → Account → Cancel Subscription. There are no cancellation fees.

When you cancel:

• Your subscription remains active and fully functional until the end of the current billing period
• You will not be charged again after cancellation
• At the end of the billing period, your account automatically downgrades to the Free plan
• Your account, settings, and data are preserved — nothing is deleted on cancellation

You can re-subscribe at any time from the Pricing page.

We will issue a full or partial refund in the following situations:

• Billing error: You were charged an incorrect amount, charged twice, or charged after cancellation.
• Technical failure: A significant outage or failure on our end prevented you from using the features you paid for during your billing period, and we are unable to offer service credit.
• First-time subscriber: If this is your first paid subscription and you contact us within 48 hours of subscribing, we will issue a full refund — no questions asked. This is a one-time courtesy.
• Consumer protection law: If applicable law in your country entitles you to a refund (e.g., the EU 14-day cooling-off period for digital services where the service has not yet been accessed), we will honor it.

Refund requests must be submitted within 7 days of the charge in question, except where a longer period is required by law.

We do not issue refunds in the following situations:

• You forgot to cancel before the renewal date
• You did not use the service during the billing period
• You changed your mind after using the service for more than 48 hours
• Your account was suspended for violating our Terms of Service
• You purchased the wrong plan (though we can help you switch going forward)
• Dissatisfaction with AI response quality — AI outputs are inherently variable and not a guarantee of specific results

If your situation is unusual or doesn't fit neatly into the above, please contact us. We review edge cases with empathy and will do our best to find a fair resolution.

If you believe you have been charged incorrectly — including duplicate charges, charges after cancellation, or wrong amounts — contact us immediately at support@bronsik.cloud with:

• Your account email address
• The date and amount of the charge
• A brief description of what you believe is incorrect

We will investigate within 2 business days. If a billing error is confirmed, the refund will be processed through LemonSqueezy and should appear on your statement within 5–10 business days.

The Free plan does not involve any charges and is not subject to this refund policy. No payment is required to use Bronsik on the Free plan.

All payments are processed by LemonSqueezy, a PCI DSS compliant payment platform trusted by thousands of software businesses worldwide. When you subscribe, your payment details are handled directly by LemonSqueezy — we never store your card number or banking information.

Refunds approved by us are processed through LemonSqueezy and typically appear on your statement within 5–10 business days, depending on your bank or card provider. The exact timing is outside our control once the refund has been issued on our end.

If you have a billing dispute we are unable to resolve, you may also contact LemonSqueezy support directly — though we encourage you to reach out to us first so we can resolve it quickly and without fees.

We ask that you contact us before initiating a chargeback with your bank or card provider. Most billing issues can be resolved faster through direct communication, and chargebacks carry significant processing overhead.

If you file a chargeback without first contacting us, we reserve the right to suspend your account while the dispute is under review. Accounts confirmed to have filed fraudulent chargebacks may be permanently banned.

We always prefer to resolve disputes directly and fairly — please reach out first.

To request a refund, email us at support@bronsik.cloud with the subject line "Refund Request" and include:

• Your account email address
• The date of the charge
• The reason for your refund request

We will respond within 2 business days. Approved refunds are processed through LemonSqueezy and should appear on your statement within 5–10 business days.

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. If changes materially affect your refund rights, we will notify you by email at least 14 days before they take effect.

For refund requests, billing questions, or anything payment-related:

• Email: support@bronsik.cloud
• Response time: Within 2 business days